Refund policy

At Seakundi, we want you to feel confident in every purchase. We provide an easy-to-understand return procedure if any item does not live up to your expectations.

1. Cancellations Before Shipment

Should you need to cancel your order before it ships, reach out to us promptly at support@seakundi.com.co or give us a call at +1 936-407-1332.

If your order has not yet been processed or dispatched, we will cancel it free of charge and issue a full refund to your original payment method.
If the order has already been shipped, the cancellation cannot be applied. In that case, please follow the standard return procedure outlined below.

2. What Products Can Be Returned

We accept returns only for new, unopened items.

3. Return Timeframe

Returns are accepted within 40 days from the date of delivery.

4. Item Condition Requirements

To qualify for a return, items must be:

• Unused
• In the original packaging
• With all tags and accessories included

5. How to Start a Return

To initiate a return, contact us at support@seakundi.com.co with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

6. Return Address

All approved returns must be sent to:

Seakundi
1702 Oak Ridge Dr,
Kemah,
TX 77565,
United States

This location is the official return address. Please contact us before sending any returns.

7. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

8. Refunds

Once we receive your returned item, we will review and issue your refund within 4 business days. After the refund is issued, the time it takes to appear in your account depends on your bank or payment provider.

Typical posting times:

• Credit/Debit Cards: 3–10 business days
  

The payment providers set these timeframes. If the refund does not appear after the expected period, please contact your bank or payment provider for an update.

9. Exchanges

Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery.

10. Contact Information

Our customer service is available Monday to Friday, from 9:00 a.m. to 6:00 p.m. If you have a problem, please contact us; we answer within 24 hours.

Email: support@seakundi.com.co

Phone: +1 936-407-1332

Address: 1702 Oak Ridge Dr, Kemah, TX 77565, United States